Troubleshooting

Common issues and how to resolve them

General

MoonBot Can’t Access a Region First, check if the Moonbot is trying to access an adult region. - MoonBots can't access adult regions by default. You can change this for each bot in their Advanced s...

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Not Receiving MoonBots Verification In-World

Not Receiving MoonBots Verification In-WorldThis guide walks through the most common reasons a verification message does not arrive in Second Life when you are trying to create a MoonBots account, and...

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Bot Not Logging In

Adult Regions TOS + TD A-Scape Feature

Adult RegionsMoonBots can't access adult regions by default. You can change this for each bot in their Advanced settings. Toddleedoo & Tweenedoo Users:A-scape is a built-in safety tool built into ...

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Fixing Bot Login Issues - Incorrect Password

Fixing Bot Login Issues - Incorrect PasswordIf your bot isn't coming online, the most common issue is an incorrect Second Life password. Why Your Bot Can't Log InWhen you add a bot to MoonBots, we nee...

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Fixing Bot Login Issues: Bot Expired

Fixing Bot Login Issues: Bot ExpiredIf your bot has stopped logging into Second Life, the most common cause is an expired subscription. This guide covers how to tell, how to pay, and how to get the bo...

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Fixing Bot Login Issues: Incorrect Password

Fixing Bot Login Issues: Incorrect PasswordIf your bot's dashboard shows "Failed - Incorrect Bot Password," your bot's saved login no longer matches your Second Life account password. Follow the steps...

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Connection Issues

Bot won't Load (Common solutions to try)

Bot Won't LoadIf your bot isn’t loading, don’t worry! This usually happens for a simple reason and can be fixed in just a few steps. Try the solutions below in order, and check if your bot loads a...

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